Return & Refund Policy

1. Scope

This policy applies to:

Physical goods purchased through our app (construction materials, furniture, fixtures, etc.).
Service bookings made through our app (electrical, plumbing, painting, interior work, surveying, etc.).

Eligibility: Returns are accepted within 7 days of delivery if the product is unused, in its original packaging, and in resalable condition.
Non-Returnable Items: Custom-made products, perishable materials, or items damaged due to mishandling after delivery.
Defective/Damaged Products: Must be reported within 48 hours of delivery with photo/video proof for verification.
Refund Method: Approved refunds will be processed to the original payment method within 7–10 business days.

Cancellation Before Service Start: 100% refund if canceled at least 24 hours before the scheduled start.
Cancellation After Work Begins: Refunds will be prorated based on work completed and costs incurred.
Non-Refundable Situations: Services fully performed, delays caused by the customer, or if materials have already been procured.

We deliver physical goods to [list regions/cities/states]. Service availability may vary depending on vendor location.

Standard delivery for in-stock items: 3–7 business days.
Custom or bulk orders: Delivery timelines will be shared during order confirmation.
Service bookings will start on the mutually agreed date and time.

Delivery charges vary based on location, weight, and order size.
Any additional handling fees (e.g., oversized items) will be communicated at checkout.

Customers will receive shipment tracking details via SMS/email/in-app notifications.
For services, updates will be provided by the assigned vendor.

If delivery fails due to the customer being unavailable or providing an incorrect address, re-delivery charges may apply.

Please inspect goods upon delivery.
Any visible damage must be reported immediately to the delivery personnel and documented with photos.